Terms and conditions

The information contained within this website, along with all bookings and reservations, are subject to our standard Morin-Morzine Limited terms and conditions as set out below.

Website terms

To the best of our knowledge, all the information presented in this website is correct and Morin-Morzine Limited. cannot be held responsible for any errors or omissions. Reproduction or transmission of any part or parts of this website is not permitted without the prior written consent of Morin-Morzine Limited.

Booking conditions

Please read this section carefully as these are the conditions you agree to on behalf of your group when you book (including anyone who is added or substituted at a later date). By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them. You must be at least 18 years of age.

Contract

Your contract is with Morin-Morzine Limited and these booking conditions apply. No other conditions will apply to this contract unless confirmed in writing by us to you. This contract is made and subject to the conditions which are governed by the laws of England and Wales, and to the jurisdiction of the English courts. Your contract with Morin-Morzine Limited is deemed to be made at the registered office Morin-Morzine Limited, 28 Fourth Avenue, Hove, BN3 2PJ. The contract comes into effect once you ask us to confirm a booking and upon receipt of due payment (either deposit or full payment as appropriate).

Booking

A deposit of 25% per person is payable at the time of booking if your booking is made more than 10 weeks prior to departure. If your booking is made less than 10 weeks prior to departure the full amount is payable immediately. A contract will come into existence between us immediately once we receive payment from you of either a deposit or full holiday payment, as appropriate. By making such a payment you are deemed to have accepted these terms and conditions, which form the basis of your contract with Morin-Morzine Limited. You must complete our booking form, upon receipt of which we will forward your confirmation invoice. When you receive your confirmation invoice, please check all the details carefully to ensure they are correct, as this forms the basis of the contract between us. If there are any discrepancies, please bring these to our attention within three days of issue; otherwise we will assume the details shown are correct.

Final payment

Final payment is due 10 weeks before your departure or at time of booking if made less than 10 weeks prior to departure. Late payments will be subject to a 2% charge and we also reserve the right to cancel without refund for non-payment. All card payments incur a handling fee of 2.5% (Amex not accepted). An additional surcharge will be applied for use of multiple cards for a single booking (£10/card plus applicable fees). Our preferred method of payment is via bank transfer to our account, details of which are shown on the invoice. Please ensure all transfers are referenced with your name and invoice number. Dishonoured cheques will be treated as an amendment or, within 10 weeks of departure, a cancellation, with relevant charges payable.

Group bookings / sole occupancy

The group leader must complete the booking form on behalf of all group members and is responsible for ensuring that all members’ details are correct and that all members have adequate insurance. The group leader is responsible for collecting the full invoice payment. All correspondence is with the group leader only. Final balances must be paid by one payment, as set out in final payment paragraph above. Sole occupancy of the chalet is a fixed price and cancellation of a party member/s does not affect this.

A security deposit of £500 is required on arrival for all sole occupancy bookings. The security deposit shall be returned to you no later than 14 days after your departure, less, where applicable, the amount covering damages and/or wear and tear to the property and its furnishings and belongings caused by you, as well as any loss of property. If the security deposit is not sufficient to cover the costs caused by damage, you agree to pay the remainder upon request. The security deposit may consist of a deposit cheque, cash or bank transfer.

Prices

We reserve the right to make changes in advertised prices at any time before your holiday is confirmed and correct errors and omissions. We also reserve the right to increase or decrease prices of late availability bookings. Single components, shown under the heading ‘Extras’ on your invoice, including but not limited to lift passes and private transfers, are purchased in Euros. Should the exchange rate result in a Sterling price increase, any time prior to your UK departure date, you may be asked to pay such increase in full.

Cancellations and alterations by us

In the unlikely event of any alteration made by Morin-Morzine Limited which is deemed to be significant (eg. alteration to dates booked or cancellation), for a period of seven days from notification you will have the right to cancel the booking or accept the changed arrangement/s. Should you cancel in such circumstances you will receive a full refund and Morin-Morzine Limited will pay compensation as set out below. In the event of minor changes we are not obliged to advise you, and for which no compensation or refund is due.

In the event of a major change compensation is applicable per booking as set out below:

  • 55-29 days prior to departure: £150
  • 28-14 days prior to departure: £250
  • LESS than 14 days prior to departure: £400

Compensation will not be payable and there is no liability beyond offering the options above, where the change is made as a result of unusual and unforeseeable circumstances beyond our control. No compensation is payable if we notify you of any change more than 56 days prior to departure. We cannot be responsible for any costs or expenses you may incur as a result of any such change.

No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or if the change is a minor one.

Force majeure

We cannot accept liability or pay compensation where the performance or prompt performance or our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss or expense of any nature as a result of ‘force majeure’. This means any event which we, or the supplier of service in question could not, even with all due care, foresee or avoid. Such events may include but are not limited to war, riot, civil strife, terrorism, strikes, industrial disruption, natural disasters, fire, technical problems or accidents with airports, ports or transport, inclement weather, government action, changes in arrangements or facilities by transport suppliers, or other events beyond our control.

Cancellation and alterations by you

Cancellations must be confirmed in writing by the person who completed the booking form – we cannot accept verbal cancellations. The following cancellation charges are payable, as a proportion of the invoiced cost from the date we receive written confirmation. The number of days prior to departure are to the day on which the written notice is received by us:

  • 71 days or more prior to departure: deposit only
  • 56-70 days prior to departure: 50%
  • 42-55 days prior to departure: 65%
  • 28-41 days prior to departure: 75%
  • 15-27 days prior to departure: 90%
  • 14 days or less prior to departure: 100%

Liability

Morin-Morzine Limited shall not be liable for any loss, delay or costs connected with and arising out of adverse weather conditions, including blocked roads. If, as a result of ‘force majeure’, you miss your return departure and extra accommodation is required, Morin-Morzine Limited will not be responsible for this cost and we strongly recommend you take out the appropriate insurance to cover this. We do not offer compensation for inconvenience or loss of holiday time caused by flight changes, delays or diversions. Similarly no refunds are given for unused portions of the holiday, e.g. journeys, car hire, empty accommodation, unused ski packs, uneaten meals, connecting flights nor for losses, costs and expenses of other travel/accommodation, this should be claimed from your travel insurance where applicable.

In relation to any bookings we take and/or make on your behalf for lift passes and or ski equipment hire, we act only as an agent for the supplier of the services concerned. For all arrangements your contract will be with the supplier of the arrangements.

Transfers

Times may be affected by weather, road and traffic conditions, in particular congestion during French holidays can cause delays, road closure due to road works, avalanche risks etc. On occasion there may be waiting times for other flights to join your transfer to resort, and sometimes transfers may involve a change of vehicle en route. Your return transfer may also carry guests for more than one flight and this may affect your departure from resort.

If you are unable to reach or leave the chalet due to ‘force majeure’ circumstances such as road closures, weather or traffic conditions etc, we will provide reasonable assistance with alternative arrangements but any costs incurred must be borne by you and claimed on your travel insurance as appropriate.

Insurance

No liability will be accepted for anyone travelling without adequate travel/ski insurance.

It is a condition of booking that you have adequate travel insurance. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs and the activities you intend to take part in whilst on holiday. Such cover must, as a minimum, include the cost of cancellation by you and the cost of assistance (including but not limited to repatriation) in the event of accident or illness. Morin-Morzine Limited will not be liable for any expenses, costs, losses or damage of any nature whatsoever, which you incur as a result of your failure to purchase suitable and adequate travel insurance. In the event that Morin-Morzine Limited does incur any expenses, costs or losses as a result of any such failure on your part you will be responsible for reimbursing Morin-Morzine Limited for the full amount of such expenses, costs or losses.

Please read your policy details carefully and take them with you on holiday. Please note: we do not check alternative insurance policies. Currently, if you are a UK resident you may be entitled to free or reduced cost state provided health care when visiting EU countries. To obtain treatment you need to take a European Health Insurance Card (EHIC) with you.

Mailing list opt in

In booking with and submitting your email address to Morin-Morzine Limited, you will be giving your consent to be ‘opted in’ to the Morin Morzine mailing list, unless you specify on the booking form that you would prefer to opt out.

Morin-Morzine Limited uses this mailing list to send updates and special offers to individuals who would like to receive them. Recipients have the opportunity to manage their subscription and unsubscribe at any time.

General

In general the chalet is available from 1600 on the day of arrival and must be vacated by 1000 on day of departure. We ask all our guests to respect the accommodation they are staying in, mistreatment of accommodation can result in unnecessary wear and tear which can spoil the holiday of other guests. Clients are responsible for any breakages, losses or damage to their accommodation and will be liable for any costs which Morin-Morzine Limited shall be entitled to recover from the client before departure. The group leader shall be liable in the first instance for any claims against the party. All clients undertake to abide by local regulations (especially in relation to noise).

Clients undertake not to harm the reputation of Morin-Morzine Limited, or cause offence to other clients, chalet owners or staff. The holiday of any client in breach of this undertaking is liable to be terminated and Morin-Morzine Limited shall have no further contractual obligations to that client. Group leaders must accept full responsibility for any misconduct or damages caused by group members.

We will try to meet any special requests but cannot guarantee to do so. Please note special requests do not form part of our contractual agreement and we will have no liability if they are not met.

The accommodation we supply must only be used by those named on your confirmation invoice. You are not allowed to share your accommodation with anyone else.

Hot tub / jacuzzi

In winter months access is generally limited to between 1630 and 1900. The hot tub will not be available to guests on arrival/departure day when the hot tub is cleaned and maintained. Your chalet staff will confirm all these details with you on arrival. Should these facilities become unavailable for any reason, including health, safety or legal reasons, we do not offer compensation for inconvenience or curtailed use in such event. Use of the hot tub is subject to local laws and we cannot be held responsible if these change. Please note there are local rules and regulations with regards noise and respect for neighbours. For this reason, their use is not allowed after dinner. Children (under 18) must be supervised at all times. No glasses or glass bottles to be taken into the hot tub/area at any time whatsoever.

Internet / WiFi

Internet access is available free of charge, however please bear in mind that signal strength in the mountains can vary, and may not always be that strong or suitable for large amounts of streaming. Unfortunately we cannot guarantee that it will be operative or that there will be continuous and uninterrupted connection. In the event of technical or other issues preventing access, no refund or compensation will be paid. Bear in mind that access may not be available throughout the chalet and maybe in communal areas only. We recommend that if accessing the internet or downloading is essential during your holiday you have your own data/roaming package for back up or make use of a local internet shop. No liability will be accepted for damage to or loss/theft of this equipment from the chalet.

Security

Our chalet does not have safes for securing guests’ valuables, nor bedroom keys for sole occupancy group bookings. Clients are responsible at all times for their own personal documents, money, credit cards, baggage, belongings and ski equipment whether hired or not. We recommend you do not take valuables with you.

Special diets / dietary requests / food allergies

Catering is on a half-board basis – this includes cooked breakfast, afternoon tea with cake/biscuits and three course evening meal with wine. Dietary requirements will be discussed with guests prior to arrival however it should be noted that we cannot provide vegan or kosher meals and cannot guarantee a nut free environment or avoidance of, or zero contact with, specific foodstuffs and therefore cannot accept liability in the event of an allergic reaction. We have no control over items of food bought in by other guests and we cannot always be aware of precise food contents of ingredients. Vegetarian options are offered where notified in advance.

Resolving problems

We want your stay at the chalet to be as enjoyable as possible, but occasionally even the best laid plans can go wrong. In the unlikely event of there being something not to your liking you must report it to the Chalet Manager immediately, thereby giving them the opportunity to remedy where possible. If you remain dissatisfied, please write to us within 28 days of your return. We regret that we cannot accept liability for any claims which are not notified to ourselves and our suppliers entirely in accordance with this clause. Our representatives are not authorised to promise or make payments or to vary the terms, conditions or information of our booking conditions.

Literature and website validity

All descriptions in any of our literature or on our website, or made orally or in writing are given in good faith based on information believed to be correct at the time. After posting these conditions on the Morin-Morzine Limited website [1], changes can take place which are beyond our control. Photographs of rooms represent the type of accommodation available but not all rooms will be the same size nor style. The chalet floor plan is intended as a guideline only for room allocation when you have sole occupancy.

Any advice given by an agent which is not based on advice given by us is the responsibility of the agent. We do not accept liability if incorrect advice is given in these circumstances.

Visas, passports and baggage

It is your responsibility to be in possession of a valid passport and any necessary visas. If you do not have a British/EU passport you must check with your own consulate or embassy regarding entry requirements for France/Switzerland.

[1] Morine-Morzine Limited Terms and Conditions, October 2017 v.4